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Real life example - Graham's story
A real life example of Total Van Assist in action

Graham's story

What happened?

Graham runs a small delivery company in Birmingham

He drives a 2008 Citroen Relay with refrigeration

He has a £200 voluntary excess on his motor insurance

He has 4 years unprotected no claims bonus

His motor insurance premium with the no claims is £484 a year

He has no accident recovery with his insurance or breakdown

He had an accident in Solihull when a car pulled out on him

How did we save Graham £590?

We recovered Graham's van from the roadside in Solihull free of charge – this would have cost him £250 without us.

Graham didn’t have to pay any of his insurance excess to get his repairs completed with us – so we saved him £200 there.

Because he didn't have to claim on his insurance with us, Graham didn't lose his no claims discount - saving him £140 on renewal.

And we kept Graham mobile with exactly the right vehicle to carry on his business (see below).

Graham's own van:
a 2008 refrigerated Citroen Relay

The van we delivered to Graham:
a new refrigerated Ford Transit

"Unbelievable service. It's not just the money I saved - although that's great - it's the way in which I was able to just crack on with work with no interruption whatsoever. Thing is, I didn't just get a replacement van: I got one with refrigeration exactly like I need. Faultless."

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