Giving you the benefits you don't get from insurance

We have 49,290 members and their families, driving 64,899 vehicles and riding 41,075 cycles

In 2023 we saved our members £385,240 in recovery fees, storage charges, and insurance excess

In 2023 we successfully helped 3,821 members with their motoring, cycling and property claims

Total Van Assist FAQ
Total Van Assist FAQ

Can't find what you want below? Please contact us

I'm going to join Assist Protect

» How can you offer the service for free? How do you make money? ▾

» What's the actual likelihood of me having an accident? ▾

» I am a young driver and my insurance excess is set to the maximum - how can you help? ▾

» After the free membership expires, what happens then? ▾

I am already a member of Total Van Assist

» How do I order a new glove box document(s)? ▾

» I recently bought some Glovebox Booklets, when will they arrive? ▾

» My TVA membership is about to expire. How do I renew my membership? ▾

» I've paid, but I keep getting renewal emails ▾

» I want to cancel. What do I do? ▾

» My personal details have changed – like moving house or changed my email address. What do I do? ▾

» I've changed my vehicle or I want to add an extra vehicle(s), how can I update this? ▾

Renewing my Membership

» After the free membership expires, what happens then? ▾

» My TVA membership is about to expire. How do I renew my membership? ▾

» I'm not a member of the employee benefits provider any more. Can I still keep TVA? ▾

At the Accident Scene

» If I am involved in an accident with another vehicle on the road, what should I do?

» Following an accident. What information should I provide to the other driver, who would ask for my insurance details? ▾

» When you recover my vehicle, where do you take it? ▾

» What happens if the other driver failed to stop, or was uninsured? ▾

» I have fully comprehensive insurance, why should I ring the TVA Helpline? ▾

» When I ring the TVA helpline following an accident, is my call answered in a call centre? ▾

Managing my claim

» How will I prove the accident wasn't my fault? ▾

» Who pays for the services we provide? ▾

» How do you manage my claim? ▾

» What happens if my vehicle is assessed as a write off? ▾

» If you manage my claim, what excess do I pay? ▾

» Do I have to use your repairing garage to carry out the repairs or can I use another garage? ▾

» Do I have to pay legal fees? ▾

» If I have passengers in my vehicle, can they claim compensation if the road accident was not my fault? ▾

» What happens if I am injured in the accident? ▾

» How do I know if I am entitled to make a compensation claim? ▾

I've had an Accident that is NOT my fault - how can you help?

» I have reported a claim - what happens next ▾

» I want to report an accident, what do I do? ▾

» I've had an accident and want to claim for personal injury. What do I do? ▾

» Can you tell me what a non-fault accident is? ▾

» I have to tell my insurance company when I have an accident. When do I do this if I call you for help? ▾

» If I am involved in an accident with another vehicle on the road, what should I do? ▾

» Following an accident. What information do you provide to the other driver, who would ask for my insurance details? ▾

» If the accident isn’t may fault will I need to claim on my insurance? ▾

» Can you arrange for the repairs to be carried out to my vehicle? ▾

» What will happen if my vehicle is a write off? ▾

» If the accident was not my fault and I claim through TVA, what can I expect? ▾

» If the accident was not my fault and I claim through my insurer rather than TVA, what can I expect? ▾

I've had an accident that is my fault - how can you help?

» What happens if the accident is my fault? ▾

» I have just had an accident and I think it's my fault. What should I do? ▾

» I have to tell my insurance company when I have an accident. When do I do this if I call you for help? ▾

» If the accident was my fault, can you help me? ▾

» Can you arrange for the repairs to be carried out to my vehicle? ▾

» What will happen if my vehicle is a write off? ▾

» I've had an accident and want to claim for personal injury. What do I do? ▾

Someone calling you saying they're from Total Van Assist

» I've had a call from Total Van Assist asking me about an accident some months ago. Is this genuine? ▾

Other products and recommendations

» My breakdown cover is about to expire. Do you offer breakdown? ▾

» Is breakdown included in Total Van Assist? ▾

» Do you provide motor insurance? ▾

Join us now

Assist Protect Ltd is regulated by the Data Protection Act 2018 and is registered with the Information Commissioner's Office, ref. Z2148051. Registered office: Mercia Place, 2 Main Street, Repton, Derbyshire, United Kingdom, DE65 6EZ. Company No. 7184256.

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