Calling us first and informing your insurer: the legal position and how it works
1) If you’re involved in a road accident that's not your fault you don't have to claim on your insurance and you can take advantage of all your member benefits with us just by calling us first.
And even if it's your fault you should still call us first because we can recover your vehicle for free. Remember, accident recovery is generally not included in your insurance, so we plug that gap.
2) After you've called us, you should inform your insurer that you've been in an accident - but make it very clear to them that this is for 'information only' and that you don’t wish to make an insurance claim.
This will make sure that your insurer doesn’t settle with the other party's insurer without your knowledge or start the ball rolling with a claim on your insurance.
3) You are not required to inform your insurer about the accident immediately, but within a 'reasonable time'.
So you can call us immediately and we can start helping you right away - e.g. recovering your vehicle for free.
